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Privacy Policy

Effective Date: August 29, 2026
Business Name: Fellas Home (“we,” “our,” or “us”)
Fellas Home operates the website [https://fellashome.com](https://fellashome.com) (the “Service”), providing handyman and home maintenance services across Northwest Arkansas. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
By using the Service, submitting contact forms, or opting into mobile communications, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you.

A. Personal Information You Provide to Us

When you book a service, request a consultation, purchase prepaid hours, or contact us, we may ask you to provide certain personally identifiable information, including:
  • Contact Information: Name, email address, physical service address, and mobile phone number.
  • Payment Information: Billing details and payment card information (processed securely through third-party payment processors; we do not store full credit card numbers on our servers).
  • Communication & Mobile Data: Records of communications between you and Fellas Home, including customer support inquiries, email exchanges, and mobile text messages (SMS).

B. Automatically Collected Information

When you access [https://fellashome.com](https://fellashome.com), our servers may automatically collect:
  • Device and Connection Data: IP address, browser type and version, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on pages, links clicked, and referring web pages.
  • Cookies: Cookies and tracking technologies used to analyze website traffic and optimize your browsing experience.

2. SMS / Mobile Text Messaging Policy

When you provide your phone number and opt-in to receive messages from Fellas Home, you consent to receive text messages (SMS and MMS) from us regarding service bookings, appointment reminders, status updates, customer support, and business communications.
  • Non-Sharing of Mobile Data: We respect your privacy. Your personal information, including mobile phone numbers and text messaging opt-in/consent data, will not be shared, rented, sold, or disclosed to third parties or affiliates for marketing or promotional purposes.
  • Message Frequency: Message frequency varies depending on your interactions with us, service requests, and appointment schedules (e.g., recurring appointment updates or project notifications).
  • Opt-Out Instructions: You may opt out of receiving text messages from us at any time. To stop receiving SMS messages, reply STOP (or CANCEL, UNSUBSCRIBE, END, QUIT) to any text message you receive from us. Once you send “STOP,” you will receive one final message confirming your unsubscription.
  • Getting Help: If you are experiencing issues or need assistance, reply HELP to any text message, or contact our customer support directly via email or phone.
  • Rates & Fees: Message and data rates may apply for any text messages sent to you from us or to us from you, depending on your cell phone carrier plan.

3. How We Use Your Information

Fellas Home uses collected data to:
  • Deliver Services: Schedule, manage, and complete handyman tasks at your designated location.
  • Customer Communication: Send booking confirmations, appointment reminders, project updates, and respond to your inquiries via phone, email, or SMS.
  • Transaction Management: Process payments, manage prepaid hour balances, and issue invoices.
  • Website & Service Improvement: Monitor site performance, safeguard our operations, and improve overall customer experience.

4. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share information only under the following limited circumstances:
  • Service Providers: We may use third-party vendors (such as web host providers, appointment scheduling software, payment processors, and SMS delivery platforms) solely to assist in running our business operations. These providers are bound by strict confidentiality agreements and are authorized to use your information only to perform services for us.
  • Mobile Data Exclusion: Mobile opt-in data and SMS consent will never be shared with third parties for marketing purposes.
  • Legal Obligations: We may disclose your information if required by law, subpoena, or government authority.

5. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no internet transmission or electronic storage method is 100% secure.

6. Your Rights & Choices

  • SMS Opt-Out: Text STOP at any time to opt-out of text messaging.
  • Email Opt-Out: Click the “unsubscribe” link in any promotional email to stop receiving marketing emails.
  • Data Access & Deletion: You may request access to, correction of, or deletion of your personal information by contacting us directly (subject to regulatory or record-keeping requirements).

7. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our SMS text messaging practices, please contact us at: